WatanMart privacy policy

Data we collect

Depending on your role and the feature you use, WatanMart may collect account contact details, delivery addresses, approximate or precise location, orders and purchases, seller or rider verification records, payout details, support messages, uploaded photos, device notification identifiers, app interactions, and diagnostics. We do not store payment card numbers.

How we use data

We use data to verify accounts, operate marketplace and delivery services, match nearby requests, process COD and supported digital payments, protect buyers, prevent fraud, resolve complaints, communicate service updates, measure reliability, and comply with legal or financial recordkeeping duties.

Location and address privacy

Customer exact addresses are restricted until a confirmed order requires access by the relevant seller, assigned rider, or authorized operations role. Rider live location is used only for assigned delivery operations. Merchant location is used to verify shop coverage. Permission can be denied, although location-dependent features may then be unavailable.

Service providers and sharing

WatanMart uses contracted infrastructure, messaging, storage, analytics, error-monitoring, mapping, and payment providers to deliver the service. They receive only the information needed for their function under applicable safeguards. We do not sell personal data or use it for cross-app tracking.

Retention and security

Retention depends on the record: notifications are normally retained for 90 days, while orders, COD, payment, audit, fraud, complaint, KYC, and legal records may be retained longer. Access is role-restricted, sensitive operator actions are audited, private evidence is access-controlled, and data is encrypted in transit.

Your choices

You can manage notification and device permissions in the app or operating system. WatanMart apps provide an in-app account-deletion request, and the public deletion page lets an account owner submit the same request after verification. Some restricted records may be retained where law, finance, fraud prevention, or an unresolved transaction requires it.

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