WatanMart terms of service

Using WatanMart

WatanMart is a local marketplace and delivery service for customers, independent merchants, riders, and authorized operations teams. You must provide accurate information, keep your account and verification codes secure, and use only the role and permissions assigned to you. Access may be limited during the controlled beta or in unsupported market zones.

Marketplace relationship

Products are offered by the merchant identified in the app. Merchants are responsible for lawful listings, accurate descriptions, pricing, stock, quality, preparation, and required licenses. WatanMart provides marketplace, ordering, support, and delivery coordination and may moderate or remove unsafe, misleading, prohibited, or unavailable listings.

Orders, prices, and availability

An order is subject to seller acceptance, stock confirmation, service-zone coverage, and delivery capacity. Prices, delivery charges, discounts, taxes, preparation times, substitutions, and availability are shown before confirmation when applicable. If an item cannot be supplied, the customer may be offered a substitution, adjustment, cancellation, or refund under the order policy shown in the app.

Payments and cash on delivery

Cash on delivery may be available based on the seller, zone, order, and account reliability. Supported digital payments are processed by approved providers under their own terms. WatanMart does not store payment card numbers. Repeated abusive cancellations, rejected deliveries, fraud signals, or unpaid balances may restrict cash on delivery or account access after review.

Delivery and location

Delivery estimates are not guarantees and may change because of preparation, traffic, weather, connectivity, safety, or operational conditions. Customers must provide a reachable contact and accurate delivery location. Exact customer addresses are restricted until a confirmed order requires access by the relevant seller, assigned rider, or authorized operations role.

Cancellations, returns, and complaints

Cancellation, return, replacement, and refund eligibility depends on order status, product type, condition, food-safety rules, merchant evidence, delivery proof, and applicable law. Raise an issue promptly through the order or support flow and retain the item and packaging when safe to do so. WatanMart may review evidence from all involved parties before deciding a complaint.

Acceptable use

You must not misuse verification systems, create deceptive accounts or listings, harass another user, manipulate ratings or offers, send prohibited content, interfere with delivery, evade platform fees, abuse promotions, probe private systems, or use WatanMart for unlawful, unsafe, counterfeit, restricted, or infringing goods or activity.

Merchant and rider responsibilities

Merchants and riders must complete verification, follow marketplace and safety procedures, protect customer information, use exact location only for authorized work, maintain accurate operational status, and preserve required order, pickup, delivery, and cash handoff proof. Access may be paused while documents, incidents, complaints, settlements, or performance concerns are reviewed.

Service availability and responsibility

WatanMart is provided on an as-available basis during beta and may be changed, paused, or limited for maintenance, security, legal, or operational reasons. Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded. To the extent permitted by law, responsibility is limited to direct loss reasonably connected to the affected WatanMart transaction.

Suspension, deletion, and changes

WatanMart may restrict or suspend access to protect users, investigate misuse, comply with law, or enforce these terms. You may request account deletion, subject to required retention of restricted finance, order, fraud, complaint, or legal records. Material terms changes will be published here and may also be announced in the app before they take effect.

Governing rules

These terms are governed by the applicable laws of Pakistan. The parties should first try to resolve a dispute through WatanMart support. Any unresolved matter remains subject to the courts or lawful dispute process having jurisdiction in Pakistan.

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